Who Else Rocks?

Posted on September 17, 2008
Filed Under Customer Service

I’ve been on a bit of a customer service tangent this week, so why stop now. After my Pizza Hut fiasco, I’ve heard from a few of you on your various successes and failures on the customer service front, which got me thinking; who else gets it? What other companies make a concerted effort to get it right and when they don’t, they apologize and fix it. I focused primarily on retailers with an online presence and those I’ve used recently, so it’s by no means an exhaustive list

So here’s a partial list of companies I’ve dealt with in the last six months or so that get it:

Amazon.com -great website, and a low threshhold for free shipping. My order is always right and returns are a breeze. To me they are the leader on web based commerce.
American Eagle -If you don’t know them, they’re a cooler version of the Gap. Great website, free shipping over $100 and returns can be done online or via one of their stores. If their shipping was a little faster I’d really love them.
The Gap -If you like the Gap, their online experience is great. Free shipping thresholds can vary, but usually around $100 and returns can be done in the store or online.
Gymboree -great store for babies and toddlers, but not inexpensive. They do offer good sales and coupons based on order value. No free shipping, but otherwise easy to use. With a 19month old, we use them frequently online which is much easier than dragging my daughter to the mall.
Dicks Sporting Goods -both online and traditional stores. Both offer the same stuff, but with online you know they have your size before you drive to the store. Low free shipping threshold is also nice and of course in store returns.
Circuit City -for a big box retailer you could do worse. I like the online store, which usually provides free shipping and in store returns. I also like that I can order products online and then pick them up in the store.

So these are the ones that work best for me. What about you? Anyone you want to nominate for the online retailer hall of fame?

Until next time…

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